Te Rapu Oranga The place to seek health

20th March, 2026

We’re pleased to share that some of our doctors are now using Heidi, an advanced AI tool designed to support efficiency and accuracy in patient care.

Heidi works quietly in the background during your consultation, transcribing the conversation into a clinical note. This allows your doctor to stay fully focused on you, rather than typing into a computer.

After your consultation, your doctor carefully reviews and finalises the notes before they are added to your medical record.

All information is securely processed, and any recordings are automatically deleted after a short period. These recordings are not stored in your medical record, helping to protect your privacy and confidentiality.

By using Heidi, we aim to streamline our processes and provide you with more attentive, high-quality care.

Your comfort and privacy are important to us. If you would prefer not to have Heidi used during your consultation, please let your doctor know—this will not affect your care in any way.